Help Center
Step-by-step guides for cards, transfers, savings and everything in between.
Browse guidesContact
Real people, any time. Median reply under two minutes.
The fastest way. A real person picks up, not a menu tree.
Median reply under 2 min
For anything that needs attachments, screenshots or a paper trail.
Replies within a few hours
Prefer a voice? Call day or night, weekends included.
24/7 in English and Portuguese
Journalists and creators: interviews, assets and announcements.
Weekdays, New York and Lisbon hours
Write to us
Tell us what's going on in your own words. No ticket numbers, no account number needed to get started.
Minutes, not days
Chat replies land in under two minutes on a typical day.
We never ask for your password
Not by chat, email or phone. Ever.
Two time zones, one queue
New York and Lisbon hand off so someone is always awake.
Support messaging isn't live yet. This form checks what you type, then stops: it never sends or stores your message.
Self-serve
Most questions are already answered. Start here and you might not need us at all.
Step-by-step guides for cards, transfers, savings and everything in between.
Browse guidesOffices
Visits are by appointment. Support lives in the app, so you never need to come in.
Eastern Time. Studio hours 9:00–18:00 ET.
Western European Time. Studio hours 9:00–18:00 WET.