Contact

We're here, 24/7

Real people, any time. Median reply under two minutes.

Ways to reach us

  • Online now

    Chat in the app

    The fastest way. A real person picks up, not a menu tree.

    Median reply under 2 min

  • Email

    For anything that needs attachments, screenshots or a paper trail.

    Replies within a few hours

  • Phone

    Prefer a voice? Call day or night, weekends included.

    24/7 in English and Portuguese

  • Press

    Journalists and creators: interviews, assets and announcements.

    Weekdays, New York and Lisbon hours

Write to us

Send a note, we'll take it from there

Tell us what's going on in your own words. No ticket numbers, no account number needed to get started.

  • Minutes, not days

    Chat replies land in under two minutes on a typical day.

  • We never ask for your password

    Not by chat, email or phone. Ever.

  • Two time zones, one queue

    New York and Lisbon hand off so someone is always awake.

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Self-serve

Answers, without the wait

Most questions are already answered. Start here and you might not need us at all.

Help Center

Step-by-step guides for cards, transfers, savings and everything in between.

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System status

Check whether cards, transfers and the app are running normally right now.

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Offices

Visit the studios

Visits are by appointment. Support lives in the app, so you never need to come in.

New York

UTC−5
88 Lantern Street, 5th FloorNew York, NY 10013United States

Eastern Time. Studio hours 9:00–18:00 ET.

Lisbon

UTC+0
Travessa do Céu Azul 121100-150 LisboaPortugal

Western European Time. Studio hours 9:00–18:00 WET.